Customer Service Representative Temporary

Complexity:

• To efficiently and effectively use information technology including a Customer Relationship Management system, MS office applications, call centre technology and the internet as well as shape its development in order to record and maintain an electronic record of customer details and their service requests.
• To provide information, advice on services of the council, external agencies and organisations.
• To take responsibility for resolving queries or completing action arising from customer enquiries to act as an advocate on behalf of the customer.
• To work as part of the Customer Services Team to provide a cohesive service to the customer

Other requirements:

• Flexible approach to working arrangements, including shift work between 7am and 8pm, and weekend working.

Qualifications or Required Experience:

Qualifications:

• Essential: 5 GCSE’s grades A-C including Maths and English.
• Desirable: NVQ level 2 in Customer Services or equivalent, Microsoft office skills.

Required Experience:

• Excellent communication skills with the ability to effectively engage with customers and colleagues (inbound and outbound)
• A great combination of empathy and resilience
• Previous experience of working in the health sector might prove useful
• Experience of working in a fast paced Contact Centre with the experience of multi-channel contacts
• Excellent attention to detail
• Excellent time management
• A desire to provide a fantastic service to our residents